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1. Formation of the Contract between You and Us

1.1. The contract between you and innolaro GmbH, Albert-Nestler-Str. 8, 76131 Karlsruhe, ('we'/'us') is concluded when you place an order (contract offer), and we accept this order (contract acceptance). The presentation of goods and services in the section of our website where goods and services can be selected ('Shop') does not constitute a legally binding offer.

1.2. An order is placed by clicking the button labeled 'Order with Payment Obligation' or similar in our Shop. After placing your order, you will receive an email from us confirming your order. This email does not yet constitute our acceptance of the contract.

1.3. If you choose a payment method in the Shop that allows for the complete initiation of your payment to us, the contract for the order placed is concluded with the proper completion of this payment initiation process. In all other cases, our acceptance of the contract occurs at the time of handing over the goods to the carrier for the purpose of shipment to the address you provided.


2. Cancellation Policy

2.1. Right of Withdrawal as a Consumer

You have the right to withdraw from the contract with us within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, take possession of the last goods.

To exercise your right of withdrawal, you must inform us (innolaro GmbH, Albert-Nestler-Str. 8, 76131 Karlsruhe, email address: [your email address]) by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form (provided below in section 2.3), although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising the right of withdrawal before the withdrawal period expires.

2.2. Consequences of Withdrawal

If you withdraw from the contract with us, we shall promptly and no later than fourteen days from the day we receive notification of your withdrawal from this contract, refund all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us). We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any event no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

2.3. Non-Exclusion of the Right of Withdrawal

The right of withdrawal does not apply if you do not order from us as a consumer within the meaning of § 13 BGB. The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery (§ 312g (2) No. 3 BGB). This applies in particular to dietary supplements offered by us.

3. Payment and Retention of Title

3.1. Unless expressly stated otherwise, the prices indicated are always in euros and include the statutory value-added tax.

3.2. Payments are only possible using the payment methods offered in the shop.

3.3. The goods remain our property until full payment is received.

4. Warranty and Limitation of Liability

4.1. The information about the goods on our website and in particular in the shop does not constitute a guarantee.


4.2. We are liable in accordance with the statutory provisions for your damages caused by intentional or grossly negligent behavior on our part or by our vicarious agents. The same applies to personal injuries and damages under the Product Liability Act.


4.3. Furthermore, our liability is limited to compensation for damages - regardless of the legal basis - in accordance with the following provisions, unless otherwise stated in a guarantee we have given:


We are only liable for damage caused by slight negligence if it is based on the violation of essential contractual obligations (cardinal obligations). Cardinal obligations are those contractual obligations whose fulfillment enables the proper execution of the contract and on whose compliance you could rely. To the extent that we are liable for simple negligence, our liability is limited to typically foreseeable damage.


4.4. The provisions of the above paragraphs also apply to a limitation of the obligation to pay compensation for wasted expenses (§ 284 BGB).


4.5. The above liability limitations (Nos. 4.2.-4.4.) also apply to the benefit of our board members and our vicarious agents.

5. Right of Withdrawal in Case of Non-Availability of Ordered Goods

If the ordered goods are not available because we have not been or will not be delivered by our supplier through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately inform you and refund any payments that have already been made.

6. No Participation in Dispute Resolution Procedures

The European Commission provides a platform for online dispute resolution, which is accessible through the external link We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

7. Final Provisions

7.1. Deviating conditions of the customer will not be recognized unless we expressly agree to their validity.

7.2. All contracts concluded between you and us are subject to German law, excluding the UN Convention on Contracts for the International Sale of Goods and the referral provisions of international private law.

7.3. If a provision of these general terms and conditions is ineffective, this does not affect the validity of the remaining provisions. The legal regulation replaces the ineffective provision


Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.

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